Is this the same as BBMedia's AI customer service chatbot?

It is built on the same underlying AI platform, but a different surface. Our AI customer service page covers messaging channels, Instagram DMs and WhatsApp. This service is specifically the chat widget that lives directly on your website, for the visitor who never messaged you on social media at all.

What can an on site AI chatbot actually answer?

Hours, pricing ranges, service menus, location and parking, and common policy questions, trained on your real business information. For anything it cannot answer confidently, it hands the conversation to a real contact form submission rather than guessing.

Can it help visitors book an appointment?

For clients running Bookla, our own booking platform, the chatbot can point a visitor straight to your live Bookla booking page for real time availability, rather than asking them to call during business hours.

Does it support Chinese speaking visitors?

Yes. The same multilingual foundation used in our AI customer service messaging bots (English, Mandarin, Cantonese and Korean) carries over to the website widget.

Is this a real product or a mockup?

It is built on BB Media's own in house AI operations platform, the same platform (BB OS) that runs our internal finance, social media and client delivery work day to day. We are not reselling a third party widget.

AI Chatbot for Websites Toronto | BBMedia

Your Website Should Answer Questions While You Sleep

Most small business websites are a static brochure: a visitor lands, cannot find the one answer they need, and leaves without ever reaching out. BBMedia builds an AI chatbot directly into your website, answering the real questions a visitor has (hours, pricing, services, location) on the spot, in English or Chinese, instead of making them dig through pages or wait for a call back.

How This Is Different From Our Messaging Chatbot

Our AI customer service service covers Instagram DMs and WhatsApp. This service is the widget on your actual website, for the visitor who found you through Google or an AI search and never followed you on social media at all. Many clients run both, so no visitor falls through the gap between channels.

Connected to Real Booking, Not a Dead End

For clients using Bookla, BB Media's own booking software, the chatbot can send a visitor straight into a live booking page with real availability, instead of a generic contact form. Because Bookla and the chatbot are both built by the same team, there is no third party integration to break.